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Unable to remove an old version?

Descriptions

Sometimes, when you are installing a new version, you may come into the following error message:

A later version of the Foxit PhantomPDF Business has already been installed. If you want to install this version, please uninstall the current version.

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OR

A later version of Foxit Reader is already installed.

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Reason

This error occurs when a later version was installed on your machine and it cannot be deleted for whatever reason.

Solution

The following are instructions to remove the version information off from your machine. 

If you are an individual user of PhantomPDF, do the following

1.       Click here to download an uninstall package.

2.       The package contains two files: MsiZap.exe and unphantom.exe. Unzip them to a folder, right click on unphantom.exe, choose Run as Administrator to execute it.

3.       You will see a quick rolling command screen appear on your monitor. When it vanishes, you can start to install PhantomPDF.

 If you are an administrator, need to remove version information for all users, do the following

1.      Click here to download an uninstall file.

2.       Deploy the above MSI file to the end user computers, and run it.

3.       The following message will appear and disappear in a flash.

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4.       Now you are ready to deploy PhantomPDF.

If you are an individual user of Foxit Reader, do the following

1.       Click here to download an uninstall package.

2.       The package contains two files: MsiZap.exe and unReader.exe. Unzip them to a folder, right click on unReader.exe, choose Run as Administrator to execute it.

3.       You will see a quick rolling command screen appear on your monitor. When it vanishes, you are ready to install Foxit Reader again.

Tip:  If this method doesn't work, open Registry Editor, go to HKEY_LOCAL_MACHINE\\SOFTWARE\\Wow6432Node\\Microsoft\\Windows\\CurrentVersion\\Uninstall, delete Foxit Reader_is. 


If you are an administrator of Enterprise Reader, need to remove version information for all users, do the following

1.      Click here to download an uninstall file.

2.       Deploy the above MSI file to the end user computers, and run it.

3.       The following message will appear and disappear soon.

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4.       You are ready to deploy Foxit Reader with Enterprise packaging. 


   

   

   

   

   

   

   

   

   

   

   

   


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