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Get an unins000.msg/unins000.dat error when run an uninstalling

Problem

When you  uninstall or re-install of Reader, in some particular cases, you might encounter the following error.

Message  file "C:\Program Files (X86)\Foxit Software\Foxit Reader\unins000.msg"  is missing. Please correct the problem or obtain a new copy of the  program.

1.png

OR

File "C:\Program Files (X86)\Foxit Software\Foxit Reader\unins000.dat" does not exit. Cannot uninstall.

 2.png

Solution

This was caused by the corruption of the uninstall program for unknown  reason. You can try one of the following ways to throw off the error.  

Use /force command to perform an overwriting installation

This way is only applicable for executable Foxit Reader setup file (setup.exe).

Command Usage: "FoxitReader_Setup_.exe" /force

Three Steps:

1.Stop the Foxit ConnectedPDF service.

     · Right click on Task bar, select Task Manager to Open it.

     · Look into the Services tab, see if there is any FoxitReaderService running

       there? If so,right click on it and select Stop.

stop service.png

2. Open Command Prompt (cmd).

     · To open cmd, right-click Start menu on your system , then select Run,

       or press the shortcut  Windows key and R.

     · Enter cmd in the Open: box and select OK .

3. In the command line, input “<location>\setup.exe” /force, and  press Enter. It will take a while before the installation screen comes  out.

Example:

If the "setup.exe" is "FoxitReader_enu_Setup.exe" and the location where "FoxitReader_enu_Setup.exe" stored is "E:\Foxit". In the command line, you will input

"E:\Foxit\FoxitReader832_enu_Setup_Clean.exe" /force

command line prompt.jpg

Delete registry and perform a new installing

1. Open Registry Editor (regedit).

     · To open regedit, right-click Start menu on your system,  then select Run,

       or press the shortcut  Windows key and R.

     · Enter regedit in the Open: box and select OK.

2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Foxit Reader_is1,delete Foxit Reader_is1.

3. Double click on Foxit Reader Setup.exe file to execute the installing.

If the above options not work, email support by including the following information:

1) Describe what you have done by including this article link.

2) Which version and build you are currently having. To check the information, open Reader, go to Help > About Foxit Reader.


   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   


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